Job Description 

1. Provide administrative and operational support and assist supervisor to ensure smooth operations. 

•  Handle day-to-day general queries from shelter residents 

• Assist in the admission and orientation of new shelter residents 

• Attend to general enquires on shelter (Internal/External parties) 

• Provide administrative and operational support in overall shelter operations 

• Collect statistics for monitoring and evaluation of activities and programmes of the shelter 

 2. Administrative & Operational Support 

• Perform and assist in data entry for client and operational records 

• Collect and maintain records of payments from clients for shelter fees and utilities 

• Maintain records of financials, postages, distribution of rations/assistance to shelter residents, including inventory of in-kind donations 

• Support the maintaining of security, health and safety of the shelter environment 

• Assist in admission/discharge and orientation of residents 

• Access shelter units for maintenance checks, perform minor maintenance repairs and/or contact repair persons for necessary maintenance 

• Enforce shelter rules and conduct shelter inspection for compliance with shelter rules 

• Manage general disputes that may occur between co-living shelter residents 

• Support team with the Covid-19 Safe Management Measures at the shelter and audit 

• Respond to incidents within shelter units, such as de-escalating crisis situations and notify Operations Head / Centre Manager for next action step 

Programmes 

• To support in TS wide programmes 

Other Responsibilities 

•  Administrative and logistics support for meetings and events 

• To update records on medical leave and staff development / training records 

• To perform any other duties as assigned by Supervisor. 

The above activities are no means exhaustive and are subjected to amendment whenever is needed.