Job Responsibilities

• Develop business applications operational model and build team’s competencies that supports the needs of the Organization.
• Collaborate with stakeholders to understand strategic and operational needs, capture requirements, identify gaps and translate these into solutions.
• Lead and prioritize business applications projects/ change requests/ ad-hoc assignments and manage resources to achieve project scope, budget and time.
• Plan, design, research and acquisition of new or upgraded business applications.
• Develop business case justifications and cost & benefit analyses for business application spending/ initiatives.
• Ensure business applications practices adhere to Organization policies and regulatory requirements.
• Drive and monitor KPI, and prepares operational reports summarizing information and trends to identify improvements.
• Coordinate with stakeholders to assess training needs and ensure trainings are carried out timely.
• Direct, motivate, develop and oversee the performance of business applications team and lead by example in professionalism and accountability.
• Provide/ arrange coverage in case of staff absence/ departure.
• Manage 3rd party vendors and consultants to achieve holistic outcome/ goal.
• Develop policies, SOP, training materials and systems documentation and ensure these are up-to date.
• This is a hands-on role.
• The above activities are no means exhaustive and are subjected to amendment whenever is needed.

Job Specifications

• Diploma/ Degree in Information Technology or equivalent.
• 3-4 years’ experiences in managing business applications function, enterprise solutions and project implementation, and leading a team.
• Experience in NetSuite ERP, CRM, HRMS, BI and other enterprise solutions.
• Experience in managing SaaS, web and mobile applications.
• Experience in project, incident, change and risk management.
• Strong knowledge in business applications and IT processes and their interdependencies.
• Experience in software development and programming languages (e.g. Java, .Net, Apex, HTML, etc).
• Good understanding in IT governance, risk and compliance, security and license management.
• Strong planning, analytical and problem-solving skills.
• Able to work and deliver under tight timeline.
• Proactive in seeking assistance, input and feedbacks.
• Customer-centric.
• Team player with excellent interpersonal skills and multi-tasker.
• Excellent communication and written skills.