Provide administrative and operational support and assist supervisor to ensure smooth operations.
• Handle day-to-day general queries from shelter residents
• Assist in the admission and orientation of new shelter residents
• Attend to general enquires on shelter (Internal/External parties)
• Provide administrative and operational support in overall shelter operations
• Collect statistics for monitoring and evaluation of activities and programmes of the shelter
Administrative & Operational Support
• Perform and assist in data entry for client and operational records
• Collect and maintain records of payments from clients for shelter fees and utilities
• Maintain records of financials, postages, distribution of rations/assistance to shelter residents, including inventory of in-kind donations
• Support the maintaining of security, health and safety of the shelter environment
• Assist in admission/discharge and orientation of residents
• Access shelter units for maintenance checks, perform minor maintenance repairs and/or contact repair persons for necessary maintenance
• Enforce shelter rules and conduct shelter inspection for compliance with shelter rules
• Manage general disputes that may occur between co-living shelter residents
• Liaise with external stakeholders and AWWA HQ departments for the smooth operations of AWWA TS.
• Support Assistant Manager – Operations in guiding and mentoring the operations team.
• Respond to incidents within shelter units, such as de-escalating crisis situations and notify Operations Head / Centre Manager for next action step
Programmes
• To support in TS wide programmes